Step 1: Find Your Tracking Number

Your tracking number is in your order confirmation or shipping notification email. Search your inbox for "tracking", "dispatched" or "shipped". It is typically 10–30 characters and may include letters and numbers.

Step 2: Identify the Carrier

Common carriers and their tracking pages:

  • Australia Post: auspost.com.au/track
  • DHL: dhl.com/track
  • FedEx: fedex.com/tracking
  • UPS: ups.com/track
  • TNT/FedEx: tnt.com
  • Aramex: aramex.com/track

Fastest Method: Google It

  1. 1

    Paste your tracking number directly into Google

    Google recognises most major carrier tracking numbers and shows the current status directly in search results — often faster than going to the carrier's website. Try it first.

Universal Tracking Sites

If you are not sure which carrier is handling your parcel, universal tracking sites handle multiple carriers in one place: 17track.net and parcelsapp.com both support hundreds of carriers worldwide including Australian, Chinese, US and European carriers.

International parcels from ChinaMany items ordered from AliExpress, Amazon (sold by third parties) or similar ship via China Post, Yanwen or Cainiao. Use 17track.net for these — it handles Chinese carriers that most other trackers do not.

What to Do When Tracking Stops Updating

  • Wait 24–48 hours — tracking sometimes has gaps, especially during international transit or at customs.
  • Check if the parcel has cleared customs — delays here are common and not shown as a specific update on some carriers.
  • Contact the retailer after 5 working days with no update — they can raise a trace with the carrier.
  • If the estimated delivery date has passed by more than 5 working days, raise a missing parcel claim with the carrier or retailer.

Frequently Asked Questions

Check with neighbours, your building's mail room, or any safe places the driver may have left it. Check for a card from the carrier. If genuinely missing, contact the carrier first, then the retailer. Take photos of your letterbox and any relevant area as evidence. Most retailers will resend or refund if the parcel is confirmed missing after investigation.
Standard international shipping from the US or UK to Australia: 7–20 business days. From China: 2–6 weeks for standard, 5–15 days for express. These are estimates — customs clearance and carrier delays can add significant time.